Company · Support
Get help with your SENTR operation.
This page is for customers and active evaluations. If you are still deciding whether SENTR fits, use Fit & Value, Book a Session or Contact—those routes are built for that job.
- Prospects → Contact / Book a Session
- Evaluations → charter cadence
- Customers → support@sentr.io
Who this page is for
Choose the contact that matches your question. For an active evaluation or incident, use your agreed support and escalation contacts.
Support lanes
- Prospects Use Fit & Value, Book a Session, Architecture, Discovery or Contact—not this support inbox as a sales channel.
- Active evaluations Shadow / SENTR.Tower evaluation cadence, adjudication and Day 50 scheduling follow the evaluation charter you agreed.
- Customers Integration issues, platform questions and operational support via support@sentr.io with usable context.
Find the answer faster.
Self-serve context before you open a thread.
Data & integrations
Ingestion, field mapping, history and the read-only vs production boundary.
Open integrations →Shadow Mode
How qualified read-only comparison works—and what it does not promise.
Open Shadow Mode →Security & data
Public control facts before you open a security ticket.
Open security facts →Product status
Available capabilities, guided early access and future plans—clearly separated.
Open product status →Integration support
How to get a useful human response the first time.
From issue to reply
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Check the integration details
Start with Data & integrations—ingestion methods, mapping and production boundary.
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Share the details that help us investigate
Error context, environment, timestamp window and integration reference if you have one. No secrets in email.
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Contact support
support@sentr.io — include the steps and non-sensitive references that help us reproduce and investigate the issue.
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Escalate security separately
Disclosures and security packs go to security@sentr.io and the security review path.
Shadow Mode & evaluations
Your evaluation charter sets the review cadence, Day 50 schedule and support arrangements. If you are mid-evaluation, use the contacts named in your charter first; otherwise start at Shadow Mode or Contact.
Still evaluating fit? For product questions or an introduction, Contact or Book a Session connects you with the team.
Tell us what happened. We will help you work through it.
If you are still deciding whether SENTR belongs in the operation, Book a Session instead.