Capability · Investigate
Start with why the event was flagged. Follow the account, device and payment connections. Build the case and record the outcome in one workspace—so your team spends its expertise on the investigation, not assembling it.
When detection lives in one vendor, cases in another and entity linkage in a warehouse extract, every serious review becomes a mini-project. Rings and mule patterns thrive in that gap.
An event enters review with connected account, device and payment context. An investigator examines those relationships and collects evidence in the case before recording an outcome. A shared identifier is a lead, not proof of fraud. The diagram is a workflow illustration, not a product screenshot.
One continuous path from alert to outcome.
Linked investigation walkthrough
Open the reviewed event with the contribution that put it there—not a bare score.
Inspect the account, device, payment instrument or beneficiary history you have mapped.
Follow linked entities and related activity without rebuilding the graph in a spreadsheet.
Attach evidence, decide, and record a reason when you override the system path.
Close with an outcome that stays on the decision record for later improvement.
A review queue item on merchant A shows contribution from beneficiary reuse. Connection Ring surfaces two other merchants sharing the same payout destination and overlapping devices.
Portfolio risk becomes visible without a custom BI pull for every incident.
Queues, cases, Connection Ring and reasoned overrides connect the investigation. The identifiers and history you map determine how much context analysts can follow. Autonomous case closure and automated dispute filing are not available today.
Investigation operations
An undifferentiated alert inbox hides urgent work, repeats context gathering and leaves closed cases with conclusions nobody can compare.
Cases can start from a policy, an analyst or an external report. Group the source reference, subjects, linked activities and evidence in one workspace, then route the work through queues your team can operate.
Enlarge view Configure queue routing by fraud category, risk score and priority.
Direct the right work to the right queue instead of treating every alert alike.
Make experienced judgement reusable and review work inspectable. Case closure records an operational outcome; it does not settle a financial dispute.
Bring a difficult case. We will show how the event, linked activity, explanation and reviewer actions stay connected.