Capability · Automate

Let your team investigate. Let policy handle the routine.

Set when SENTR returns approve, review or block—and what happens next. Create cases, notify reviewers and connect responses to your systems. Give people the evidence to handle exceptions, not another queue of unexplained alerts.

  • Action policies you configure
  • Review queues with reasoned overrides
  • Case, notification and webhook workflows
Compare SENTR.Tower and SENTR.Citadel → Workflows & human feedback

Automation without a black box

Teams either drown in manual review or flip a switch that nobody can explain. SENTR separates what the platform can route automatically from what still requires a named human—and makes that split visible in the operating model.

Illustrative mechanism
Give every review a place, an owner and an outcome.Illustrative new, in-review and closed queues organise case work. These labels illustrate stages, not fixed product status names. Rules and action policies route work; people investigate and record reasoned outcomes. Closing a case does not itself settle a chargeback or validate a training label.QUEUESNEWIN REVIEWCLOSED
Give every review a place, an owner and an outcome.
Read the diagram

Illustrative new, in-review and closed queues organise case work. These labels illustrate stages, not fixed product status names. Rules and action policies route work; people investigate and record reasoned outcomes. Closing a case does not itself settle a chargeback or validate a training label.

Give every review a place, an owner and an outcome.

Illustrative mechanism. On smaller screens, scroll across the diagram to inspect the labels.

Give every review a place, an owner and an outcome.Illustrative new, in-review and closed queues organise case work. These labels illustrate stages, not fixed product status names. Rules and action policies route work; people investigate and record reasoned outcomes. Closing a case does not itself settle a chargeback or validate a training label.QUEUESNEWIN REVIEWCLOSED

Illustrative new, in-review and closed queues organise case work. These labels illustrate stages, not fixed product status names. Rules and action policies route work; people investigate and record reasoned outcomes. Closing a case does not itself settle a chargeback or validate a training label.

A clear response for every decision path.

Decide which work runs automatically and where human judgement belongs.

Automation vs human ownership

  • Action policy Triggers the case, notification or webhook after decision policy returns an outcome. Your connected system enforces the response.
  • Queue & reviewer Humans handle review paths with evidence, override reason and outcome—accountability stays with your team.
  • SENTR.Citadel Operators configure depth: rules, policies, lists, queues and reporting on the shared foundation.
  • SENTR.Tower Guided presets and gated configuration for lean owners—same foundation, different ownership depth.
  • Roadmap agents Autonomous analyst agents and financial dispute settlement are future capabilities, separate from the policy-driven workflows available today.

What this looks like in practice

Low-risk login auto-allows; payout reviews

Login events under a lenient profile auto-allow when contribution stays below threshold. Payout events with beneficiary reuse open a case and notify Slack via webhook.

  1. Login (lenient profile)
  2. Auto-allow
  3. Payout + beneficiary reuse
  4. Case + Slack webhook
Response
Reviewer blocks with reason — no dispute package is auto-filed
Evidence
That dispute work stays in your existing process

Volume is handled where policy is clear; humans stay on material money movement.

Policy-led automation

Decision and action policies route work through notifications, queues and reasoned overrides. Autonomous analyst agents and automated dispute settlement are not available today. SENTR.Tower includes guided setup and configuration, with your team responsible for alerted reviews.

Governance & operability

Audit the controls—not just the decisions they produce.

When someone challenges an outcome, the question may be who changed the policy, not simply what score the event received.

SENTR records configuration changes with user attribution and timestamps, including rules, policies, lists and reason codes. Decision explanations and reasoned overrides keep system findings and human judgement distinguishable.

SENTR Product viewDemo data
SENTR Set Decision dialog with a required written reason and notice that the person, timestamp, previous decision and new decision are recorded. Enlarge view
Change the decision. Keep the reason.

A human decision change requires a reason. The dialog identifies what will be recorded in the event history.

Keep system findings and human judgement distinguishable.

Change the decision. Keep the reason.

A human decision change requires a reason. The dialog identifies what will be recorded in the event history. Product demonstration · synthetic data.
Go deeper: Governance & operability
Query the operational trail
Audit logs are a report data source alongside events, rules, cases, profiles and integrations. Review changes and export evidence without treating the audit trail as a separate support request.
Operate access and delivery
Organisation and team settings, access policies, scoped API credentials and webhook delivery traces support the people running the deployment. Confirm authentication and data-handling requirements during technical and security review.
Keep enforcement explicit
SENTR returns the decision. Your connected application enforces the business response; configured webhooks handle downstream effects. Qualified Shadow Mode keeps SENTR out of production enforcement.

Give operators, engineering and governance a shared evidence trail. Security commitments are deployment-specific; SENTR does not claim certifications it does not hold.

Save your attention for the decisions that need it.

Choose guided configuration or full operator control, then shape the workflow around your team.

Discuss your review workflow → Inspect workflows

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