Support — integration, shadow mode, and compliance documentation.
Find the right path below. Most integration questions are covered in the Architecture Session or answered in the API documentation.
Integration support
API connection, error logs, integration timeline questions.
Go to section →Shadow mode status & questions
Parallel run questions, progress updates, Day 50 report.
Go to section →EU AI Act documentation
Explainability exports, audit log format, regulatory submission.
Go to section →Integration support
How do I connect my transaction feed to SENTR?
Integration is via read-only API. Your SENTR integration engineer will provide credentials on Day 1 of the onboarding call. Full API documentation is available at /platform/api-infrastructure.
My integration is returning errors — what do I check first?
Check: (1) API key format, (2) endpoint URL, (3) event payload schema against the documentation. If still unresolved, email support@sentr.io with your error log and integration reference ID.
How long does the 8-day integration take if we hit issues?
The 8-day timeline includes buffer for common integration issues. Your integration engineer is available throughout. Escalate via a follow-up Architecture Session if needed — book via the contact page.
Shadow mode questions
How do I know SENTR is running in parallel with my stack?
Your integration dashboard shows event volume ingested vs. your production stream. If the delta is greater than 5%, contact your integration engineer directly.
When do I receive my Day 50 intelligence report?
Reports are delivered within 48 hours of Day 50. Your integration engineer will schedule a debrief call. If you haven't received scheduling confirmation by Day 48, email support@sentr.io.
Can I request a mid-run progress update?
Yes — weekly progress updates are available on request. Contact your integration engineer directly via the email thread from onboarding.
EU AI Act documentation
Where can I download my explainability documentation?
Audit log exports are available on request. Submit via the API documentation endpoint or email support@sentr.io with your decision reference IDs.
What format is the explainability output in?
Structured JSON, exportable to CSV. Format conforms to EU AI Act Article 13 transparency requirements. See /platform/api-infrastructure for the full field specification.
I have a regulatory submission deadline — how fast can I get an export?
Exports are generated on demand. Standard delivery is under 45 minutes from request. For urgent regulatory submissions, flag "URGENT — REGULATORY" in your email subject line to support@sentr.io.