Transaction scored
SENTR's model returns score + confidence band + contributing signals. Score feeds directly into the orchestration layer.
SENTR · SOLUTIONS · WORKFLOW AUTOMATION
Workflow Automation
Analysts drowning in queues mixing low-risk with high-risk. 30% of a senior analyst's week spent as the human API between model and queue. SENTR's orchestration layer applies decision rules on top of model scores — clearing low-risk automatically, routing the rest to the right analyst tier.
- 40–60% false positive reduction
- 70–80% of low-risk events auto-cleared
- 50-day shadow mode — free
The analyst queue problem
Queues mix low-risk rule violations with genuine high-risk fraud — account takeover, fraud rings, organised attacks. No prioritisation. Senior analysts reviewing cases that should auto-clear. False positive fatigue eroding trust in the model.
- Queues mix low-risk (minor velocity violations) with genuine high-risk (ATO, fraud rings). No prioritisation. Senior analysts waste time on cases that should auto-clear.
- False positive rate eroding trust in the system. Every time an analyst clears a case that should have been auto-cleared, they question the entire model.
- 30% of a senior analyst's week is manual triage — the human API between model output and analyst queue.
"We have the model score. We have the business rules. What we don't have is the automation that connects them. So I'm the connective tissue."
How workflow automation works
Score → rules → decision. Low-risk auto-cleared. Medium routed. High-risk escalated. Analysts focus on what matters.
Decision rules applied
Configurable decision rules fire on top of model scores. Your risk appetite. Your thresholds. Your business logic — not a vendor-imposed default.
Decision
Three-way split
Auto-Clear
Low score and rules pass — case drops out of the queue automatically.
Route to Tier 2
Medium confidence — assigned to the correct analyst tier.
Escalate
High-risk or time-sensitive — top of queue for a senior analyst.
SLA tracked
Queue time, case resolution time, breach alerts. Analyst capacity visible. Bottlenecks surface before they become SLA violations.
Feedback collected
Every analyst decision feeds back into the model. Auto-clear thresholds self-calibrate over time. False positive rate reduces month over month.
Four layers that take your analysts out of the queue
Decision rules engine
Configure rules on top of model scores. Auto-clear low-risk. Route by risk tier. Prioritise by transaction value. Your logic — not a vendor default.
SLA tracking
Queue time, case resolution time, breach alerts. Visibility into analyst capacity and bottlenecks before they become misses.
Workload balancing
Cases route to analyst tier based on complexity and current workload. No bottlenecks. Fair distribution. Senior analysts on genuine threats only.
Queue prioritisation
High-risk events surface to the top automatically. Medium-confidence cases route to Tier 2. Analysts spend time on what matters — not what the queue served first.
Measured impact
40–60%
reduction in false positive rate
70–80%
of low-risk events auto-cleared
15–20 hrs/week
analyst time freed for investigation
Metrics derived from A2 PageBriefs and industry benchmarks. Validate against actual SENTR performance data before external publication.
See your false positive rate delta — on your own data
SENTR runs in parallel to your existing workflow in read-only mode. Every transaction is scored and every queue decision is simulated — without touching your live operations. After 50 days, you see your false positive delta, the cases that should have auto-cleared, and the analyst hours that were wasted on them.
Start your 50-day shadow mode evaluation →Free. No contract. Shadow mode includes parallel queue simulation and rules configuration preview.
Stop being the connective tissue between your model and your analysts
Book a 20-minute Architecture Session. We audit your current queue configuration, map your false positive rate, and scope your workflow automation integration. Shadow mode proves the delta before you commit to anything.
Book your Architecture Session →50-day shadow mode — free · No contract until Day 50 · Rules configuration preview included